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Common Questions

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  • Should I request an estimate before contacting my insurance company?

    You can text On Point PDR detailed photos first to better understand the visible damage and estimated repair cost. Hail damage is commonly handled through comprehensive coverage, but deductibles, coverage limits, and claim requirements vary by policy, so confirm the details with your insurance provider.

  • Why can a hail damage estimate change after an in-person inspection?

    Hail dents can be difficult to see in photographs or direct sunlight, especially across roofs, hoods, and bodylines. A controlled-light inspection may reveal additional dents, limited panel access, or trim that must be removed, allowing the final estimate to reflect the complete repair.

  • What does On Point PDR need for a mobile repair appointment?

    A safe, level working area with adequate space around the vehicle is usually best for mobile PDR. Smaller dents can often be repaired at a home or workplace, while extensive hail damage may require additional time, weather protection, or a more controlled working environment.

  • How long will paintless dent repair take?

    A single door ding or minor dent may be completed during one mobile appointment, while larger dents and widespread hail damage require more time. Repair length depends on the number of dents, their severity, panel location, accessibility, and whether interior components must be removed.

  • Will any vehicle parts need to be removed during PDR?

    Sometimes interior trim, liners, lights, or other removable components must be carefully accessed to reach the back of a damaged panel. On Point PDR evaluates each vehicle individually and only removes components when necessary to complete the repair correctly.

  • How does PDR help preserve my vehicle’s original finish?

    When a dent qualifies for PDR, the metal is carefully restored without sanding, body filler, or repainting. This preserves the original factory paint, avoids potential color-matching differences, and provides a less invasive alternative to conventional body repair.

  • Does paintless dent repair affect my car's resale value?

    Keeping the original factory finish protects resale value directly. Repainted panels rarely match perfectly under sunlight and get flagged by informed buyers and appraisers, while a panel whose paint was never disturbed simply reads as an undamaged panel.

  • How do I know whether a dent needs PDR or a body shop?

    Look at the paint first. If the finish is unbroken and the dent is smooth rather than sharply folded, paintless repair is likely. Cracked paint, torn metal, or damage crossing a panel seam points toward conventional refinishing instead.

  • Do dealerships use paintless dent repair on their own inventory?

    Dealer reconditioning departments rely on it constantly. A trade-in with lot damage has to look right on the front line without carrying a refinish disclosure, so trained technicians work those dents out the same way we work yours.

  • What is the difference between a dent and a ding?

    The terms overlap, but a ding usually means shallow damage under 1 inch across, typically from a door or cart, while a dent describes anything larger or deeper. Both are assessed the same way under a light board.

  • Do you work on trucks, SUVs, and vans as well as cars?

    Every make and model comes through, from compact sedans to full-size pickups and work vans. Panel construction and access points differ between them, which is one more reason detailed photos help us answer accurately before we arrive at your location.

  • Is paintless dent repair permanent?

    Once the metal returns to its original height and holds there, the repair is finished for good. Nothing was added to the panel that can shrink, crack, or fall out, which is why every completed repair carries a lifetime warranty.

  • Does a repaired panel need any cure or drying time?

    None at all. There is no fresh paint to flash off and no filler to harden, so the vehicle is ready to drive, wash, and park outside the moment the last reflection reads straight across the repaired panel.

  • What should I do right after I find a new dent?

    Photograph it while the light is good, from wide and close angles, and note anything you know about how it happened. Avoid pressing on the panel or trying suction tools, since both can stretch metal that would otherwise return cleanly.

  • Do I need to wash my vehicle before an estimate or repair?

    A clean panel helps. Dirt and road film scatter the reflected light we use to read depth, and adhesive tabs will not grip a grimy surface, so a quick wash before your appointment makes the assessment noticeably more accurate.